Internet connectivity and effective IT solutions are vital to the success of any company in today's market. Your ISP will play a critical role in the day-to-day efficiency of your business; this is why it is important to ask your prospective ISP the right questions. Here are some points you should consider.
1. Do they have their own network infrastructure?Many ISP on the market do not have their own network infrastructure. They simply resell their connectivity, which means as a client you loose out on expertise and fast acting troubleshooting. At Nexon we operate and monitor our own network.
2. Will they still be in business tomorrow?Current trends point to an unstable climate for even the longest established ISP. Companies are going into liquidation on a weekly basis. Nexon is an established ISP that has continued to expand and excel in the uncertain climate, winning clients through corporate reputation and unparalleled service.
Nexon is 100% Australian privately owned, our management team's members and consultancy staff, have been in the IT&T industry for over 17 years, successfully owning and running telecommunications businesses. Although our service offer is extremely competitive, we remain a profitable business across all service platforms. We achieve this by working smarter, and leveraging on industry and partner relationships.
3. Do they run a closely monitored network?Surprisingly, many ISP fail to monitor their network. This results in faults taking longer to identify and fix, ultimately, your company will loose efficiency and valuable corporate time. At Nexon we constantly monitor our network, troubleshooting before our clients realize there is a problem.
4. Do they provide full technical support?Time is often wasted on customer support lines as clients are kept waiting for advice. Nexon can assure our customers are not kept on hold in long queues. Our technical and customer service staff are fully trained experts in their field and are always on hand to deliver the solutions you request.
5. How much of their core capacity is used?Our network center in Sydney operates at under 45% usage. This keeps our network congestion free and highly effective. Unlike many service providers, our capacity planning model is not based on traffic shaping or restricting access. We give you the capacity you need, when you need it.
6. Are they value for money?Nexon provides comprehensive pricing plans that is tailored to offer our clients first class connectivity at the most competitive prices. Unlike many of our competitors there are no hidden costs involved.
7. Who are their clients?Nexon provides services for many large corporate organisations, government departments and fortune 500 companies doing business in Asia. These clients depend on a reliable and efficient service provider to deliver high-speed connections 24 hours a day, we provide that service consistently and successfully. Please ask us for reference customers and case studies.
8. Will they tailor solutions to suit your individual corporate needs?Nexon is not in the business of aggressively marketing catch all plans. We recognise the need to plan and tailor our IT solutions to compliment your individual and complex corporate needs.
