Virtual contact centre solutions
With cloud-based technology offering unprecedented levels of access and flexibility, forward-thinking businesses are reaping the benefits of virtual contact centres.
Nexon Absolute Contact Centre powered by Enghouse Interactive is a cloud-based contact centre solution that allows businesses to unlock the full potential of Microsoft Lync 2013 or Skype for Business.
With the option of replacing your standard telephony system, the whole Absolute package integrates all communication capabilities into a single, easy-to-use platform, including voice mail, instant messaging, SMS, social media, video, audio, web conferencing and Desktop as a Service (DaaS).
Your virtual contact centre environment gives you:
Better interaction with your customers by phone, email, web chat, social media, SMS, and outbound interaction
The flexibility to scale capacity up or down in line with customer demand
Full integration with your current IT or CRM environment
Guaranteed service quality via a secure managed network
Reduction of overheads, keeping your costs low so you can be competitive in the Australian environment
What’s more, we leverage state-of-the-art software and partner with world-leading vendors such as Enghouse Interactive, to give you the peace of mind you need when managing customer interaction.
To find out how Nexon Absolute, Powered by Enghouse Interactive, can help you become a dynamic business, contact us today.